Citrix Workspace Remote Desktop Messed Up
How to get support (virtual)
Download Citrix Workspace App, Citrix ADC and all other Citrix workspace and networking products. Receive version updates, utilities and detailed tech information. The only solution I have found that is actually manageable and usable is to start the Citrix Workspace app and connect to the remote desktop session, then once the desktop loads, press the SHIFT-F2 key combination, which places the desktop into windowed mode, which is unusable due to the resolution issue noted in my original post.
Citrix Remote Desktop Access
IRT Service Desk Team
Open a ticket: servicedesk@csus.edu
(916) 278-7337
Jump To Section
Citrix Virtual Desktop
Use the campus virtual desktop or “MyCloud” to connect to a virtual desktop environment on campus Citrix Workspace provides access to a full set of campus software in a Windows 10 environment (even non Windows users can access it this way), complete with access to the campus U: Drive.
ENS
Make sure that you have personal contact information (a mobile phone number and email) in your Emergency Notification System (ENS) profile. ENS is how campus communicates emergency alerts and essential information, and having personal contact information on file matters when seconds often count. You can opt this information in on My Sac State under your “Personal/Campus Directory/ENS” menu.
Global Protect VPN
Download and use campus VPN to securely connect to campus resources remotely. Also, connecting to our campus VPN is a security best practice when you are using a public wireless network (like at hotel or a coffee shop).
Microsoft 365 (formerly Office 365) Online Tools
Outlook Email
Access your Sac State email remotely with Microsoft 365 (formerly Office 365) Outlook. You can:
- Add your CSUS account to your mobile devices mailbox, and/or
- Download the Office 365 app, and/or
- Open a web browser and login with your SacLink credentials (username@csus.edu) at portal.office.com.
Other MS Office Tools
In addition to the Microsoft essentials like Word, Excel, and PowerPoint, we recommend using Teams, OneNote, and OneDrive for collaborating and live document sharing options, as well as messaging and App-to-App phone calls.
Two-Step Verification with Duo
If you have your business (desk) phone set as your Duo verification method, you’ll need to select a new method for off-campus purposes. This might include the Duo app on your mobile device, a mobile phone number, or a keychain token. Contact the IRT Service Desk to discuss which option works best for you.
Citrix Workspace Vs Remote Desktop
Zoom web/phone conferences
Citrix Workspace Remote Desktop Not Starting
Faculty, staff, and students have the ability to create or join Zoom – campus’s official tool for virtual meetings, phone calls and screen sharing.