There are two ways to add a shared mailbox in Outlook (Duke-supported versions of Outlook). This KB is to distinguish the differences/ advantages of using one way over the other, and then instruct a user how to connect a shared mailbox using either way.

The first option will add the mailbox more for viewing purposes. You will be able to read email from the shared mailbox but whenever you want to send an email 'from' the shared mail box, you would always have to click on 'from' button and drop the box down from your personal email to the shared mailbox email. Also, your shared mailbox sent mail and deleted mail will always be in your personal sent and deleted mail folders.

You can easily create a new Contact Group by going to the Outlook People tab - New Contact Group. However, once you create it, Outlook makes it pretty hard for you to find the newly created group. If you want to send an email to one or more Contact Groups, you can simply create a new email and start to type the group name in the TO field. To create a personal Contact Group in your Outlook Contact's folder, open a Contact Group form using the New Items More Items command on the ribbon or use the keyboard shortcut Ctrl+Shift+L. Click Add Members button, From Outlook Contacts. Double click on a contact to add it to the Contact Group or click the Add button. If you often email a group of people, create a contact group in Outlook so you only need to email that contact group instead of individual emails. The member's name and email address will be included when you copy and paste from the original email message. Add an Address from an Address Book or a Contacts Folder. On the Contact Group tab, in the Members group, click Add Members, and then click From Outlook Contacts or From Address Book.

The second option will add the mailbox so that you are 'acting' as this particular mailbox. If you are in the shared mailbox for example, the 'from' field will automatically default to the shared mailbox (no manual drop-down necessary) and the sent and deleted items will show up in the shared mailbox's sent and deleted item folders instead of your personal sent and deleted items folders.

First option to connect a shared mailbox in Outlook:

1. Open Outlook

2. Click on 'File' tab in the top left

3. Account Settings > Account Settings (see image below)

4. Double click on your email account (see image below)

5. Click on 'More Settings' (see image below)

6. Click on 'Add' additional mailboxes under the 'Advanced' Tab (see image below)

Second option to connect a shared mailbox in Outlook:

1. Open Outlook

2. Click on 'File' tab in the top left

3. Account Settings > Account Settings (see image below)

2. Click on 'New' to create a new email account

3. Select 'Email Account' and then click 'Next'

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4. Type the shared mailbox address into the 'E-mail Address' field and leave all the other fields blank, then click 'Next'

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5. When/ if the auto-discover server box pops up, check mark the 'Don src='https://duke.service-now.com/t ask me about this website again' and then click on 'Allow'

5. When the credentials box pops up asking for your username and password, delete the shared mailbox from the username box and type in your NetID@duke.edu and personal NetID password instead. This will authenticate your credentials and verify if you have access to this shared mailbox. If you get a 'you do not have permissions..'error message, please contact your local IT support for them to grant you access to that shared mailbox.

6. Restart Outlook

If you need further assistance, contact your local IT support group/person

You can also contact your appropriate Service Desk:
University Users: OIT Service Desk - 919 684 2200
Duke Medicine Users: DHTS Service Desk - 919 684 2243

If you’ve ever received or sent an email as an attachment in Outlook, you probably already know what a valuable method of communication it can be.

Sometimes, instead of forwarding the text of an email or copying and pasting email text, you want the recipient to get the exact email itself:

To do this in both Outlook 2013/2016 and Outlook Web App, it’s easiest to find the email you wish to attach and simply drag and drop it onto the email you are preparing to send. The video above demonstrates the process.