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Get help signing in to your 1Password account, like when you can’t find your Secret Key or don’t know the sign-in address for your team.

Tip

Keeper Security. Keeper Security’s password manager has an app for macOS, Windows, Linux, iOS. Deleting your account will permanently erase all your information from the 1Password service. When you delete your account: your contact and payment information is immediately erased; you’ll no longer be able to sign in to 1Password.com or in the 1Password apps; You can’t restore a deleted account, so be absolutely sure you want to proceed. 'I'm sorry for the trouble. 1Password no longer offers a free-to-use option on iOS. It can either be used with a 1Password membership account or it can be synced to a standalone vault created by 1Password for Mac or 1Password for Windows. It wouldn't be possible to create a new standalone vault from 1Password for iOS. Don’t waste time logging in. Strong passwords you’ll never forget – synced across all your devices. Download Avast password manager. Least expensive plan is $2/month. Formerly, the lowest paid tier allowed sharing with family members. Now there's a family plan for $4/month. Secure all your logins by generating strong, unique and un-guessable password with the built-in password generator. No need to remember them as Enpass does it for you.

If you see “your account couldn’t be created” or “this browser is not supported”, find out what you should do.

To sign in to your 1Password account on the web or in the apps, you need a 1Password membership. Sign in at https://start.1password.com/.

If you’re having trouble signing in

Make sure all your details are correct. If you’re not sure, you can find them in your Emergency Kit:

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  • Email address. If you have multiple 1Password accounts and email addresses, make sure you’re using the email address you used to sign up for this account.
  • Secret Key. If you have multiple 1Password accounts, make sure you’re using the right Secret Key for this account. Can’t find your Secret Key?
  • Master Password. If you have multiple 1Password accounts or vaults, make sure you’re using the right password for this account. It may not be the same password you use to unlock 1Password on your computers or mobile devices. Can’t remember your Master Password?
If you created your account on 1Password.ca or 1Password.eu, make sure you’ve selected the correct region.

If you’re asked for a sign-in address

Team and business accounts have their own unique web address on 1Password.com. If you don’t know yours:

  1. Go to https://start.1password.com/signin/team
  2. Click “Find my account”.
  3. Enter the email address associated with your team account.

You can also find your sign-in address in your Emergency Kit.

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If you don’t have a team or business account, and you’re asked for your sign-in address, enter my.1password.com.

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If you still can’t sign in, contact 1Password Support. We’ll never ask you for your Master Password, Secret Key, or Emergency Kit.